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This Shipping & Returns Policy explains the shipping, delivery, cancellation, return, replacement and refund procedures applicable to purchases made through the CONQRETE website.
This policy applies to products purchased directly through CONQRETE\'s authorised online sales channels, subject to the terms below and applicable law.
CONQRETE currently ships products across India.
Orders may be delivered to serviceable residential, commercial and other eligible addresses within India.
Certain remote, restricted or otherwise non-serviceable locations may be subject to delivery limitations imposed by logistics providers.
CONQRETE provides the following standard shipping charges:
The applicable shipping charge will be displayed during checkout before the customer completes the order.
Orders are generally expected to be delivered within:
3–6 business days
Delivery timelines are estimates and may vary depending on:
Orders are generally processed after successful order placement and payment confirmation, subject to:
Orders may be processed during business days.
Orders placed outside normal processing periods may be processed on the next available business day.
CONQRETE may use multiple logistics and shipping providers depending on the destination, serviceability and operational requirements.
These may include:
CONQRETE may select or change the logistics provider without prior notice.
Where tracking is available, CONQRETE or the applicable logistics provider may provide tracking information.
Tracking information may be delivered through:
Tracking information is provided by the applicable logistics provider and may not update immediately.
The logistics provider may make one or more delivery attempts depending on its operational procedures.
Customers should remain available at the provided delivery address or coordinate with the applicable delivery provider where necessary.
Repeated failed delivery attempts may result in the shipment being returned to CONQRETE.
Customers are responsible for providing accurate and complete:
CONQRETE is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, subject to applicable law.
If an order has not yet been delivered, the customer may contact CONQRETE and request a change of delivery address.
CONQRETE may attempt to accommodate the request where operationally possible.
An address change cannot be guaranteed, particularly after dispatch.
Additional charges or delivery delays may apply where imposed by the logistics provider or where the requested change requires additional services.
If a customer provides an incorrect delivery address and the order is successfully delivered to the address supplied during checkout, CONQRETE may not be responsible for the resulting loss or inability to recover the package, subject to applicable law.
Customers should verify their delivery information carefully before placing an order.
If a shipment cannot be delivered because of:
the logistics provider may return the shipment to CONQRETE.
Where this occurs, the customer should contact CONQRETE regarding available options.
Any refund or re-shipment will be handled according to the circumstances and applicable law.
Customers are strongly advised to inspect the outer package at the time of delivery.
If the package appears:
the customer should, where reasonably possible, refuse delivery and contact CONQRETE.
Customers should not accept an obviously opened or tampered package where refusal at delivery is reasonably possible.
If a customer accepts such a package, the customer should immediately document the condition of the package.
Where a package appears damaged, opened or tampered with, customers should take clear photographs and, where possible, video showing:
This evidence may be required to investigate a transit-damage or missing-item claim.
Customers should report visible transit damage, opened packages or missing contents to CONQRETE within:
24 hours of delivery
Reports should be made through:
Email: ask@conqrete.in
or
Phone / WhatsApp: +91 9022281117
The customer should provide the order number and supporting photographs/video where requested.
Eligible returns must generally be requested within:
7 days from the date of delivery
Requests made after the applicable period may not be accepted except where required by applicable law.
CONQRETE accepts eligible returns where the product:
If CONQRETE sends a product different from the product ordered, the customer should contact CONQRETE within 7 days of delivery.
The customer may be asked to provide:
If the wrong product was supplied, CONQRETE will arrange the applicable resolution.
Where a product is damaged during transit, the customer should report the issue within 24 hours where possible and provide photographs/video of the package and product.
CONQRETE may coordinate with the logistics provider to investigate the shipment.
Where the return is approved, CONQRETE will arrange the applicable return process.
If a product is defective when received, the customer should contact CONQRETE within 7 days of delivery.
CONQRETE may request photographs, video or other information to determine whether the product is defective.
Where appropriate, CONQRETE may provide a return, replacement, repair or refund according to the circumstances and applicable law.
If an ordered product or an essential component is missing from the shipment, the customer should notify CONQRETE within 7 days of delivery.
The customer may be asked to provide:
CONQRETE will investigate and provide the applicable resolution.
CONQRETE does not generally accept returns solely because a customer:
This restriction does not apply where applicable law gives the customer a mandatory right to return, refund or other remedy.
A return may not be accepted as a standard return where the issue was caused by:
Where the issue is a manufacturing defect, it may instead be handled under the Warranty Policy.
To request a return, contact:
Returns & Complaints Team
Email: ask@conqrete.in
Phone / WhatsApp: +91 9022281117
The customer should provide:
Submitting a return request does not automatically mean that the return has been approved.
CONQRETE may review:
After assessment, CONQRETE will communicate the applicable resolution.
For an approved return, CONQRETE may arrange a return pickup through its logistics partner.
Customers should:
Customers should not independently ship the product to CONQRETE unless specifically instructed to do so.
For an approved eligible return arising from an issue attributable to CONQRETE, including:
CONQRETE will bear the applicable return shipping cost.
Where applicable, the returned product should include:
Where missing components affect the return or refund assessment, CONQRETE may take the missing items into account, subject to applicable law.
Returned products may be inspected to verify:
Depending on the circumstances, CONQRETE may provide:
The remedy will depend on the nature of the issue, product availability and applicable law.
Where a refund is approved, the refund will generally be issued to the original payment method.
For Cash on Delivery orders, CONQRETE may request bank-account details or other information necessary to process the refund through an appropriate method.
Approved refunds are generally processed within:
5–7 business days after approval
The actual time taken for the amount to appear in the customer\'s account may depend on:
Where a return or refund is approved because of an issue attributable to CONQRETE, applicable shipping charges paid by the customer may be refunded as required by the circumstances and applicable law.
Where a customer is not legally entitled to a refund, no refund will be provided merely because the customer requests one.
Customers may contact CONQRETE to request cancellation as soon as possible after placing an order.
Cancellation may be possible where the order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Where cancellation is accepted, any applicable refund will be processed through the appropriate payment method.
CONQRETE may cancel an order before dispatch where reasonably necessary, including because of:
Where payment has already been received, an applicable refund will be processed.
The 7-day return process generally applies to eligible issues relating to the delivered order, including:
The CONQRETE Warranty Policy provides a 6-month warranty against manufacturing defects, subject to the separate Warranty Policy.
A manufacturing defect discovered after the initial return period may therefore be handled through the Warranty Policy.
A product that has been damaged by misuse, accident, liquid, electrical surge, unauthorised repair, modification or other excluded circumstances is not automatically eligible for a return or warranty claim.
CONQRETE will assess the applicable circumstances.
For shipping problems, returns, refunds, complaints or order-related issues:
Returns & Complaints Team
CONQRETE CORP PVT LTD
Email: ask@conqrete.in
Phone / WhatsApp: +91 9022281117
Support Hours: 10:00 AM – 5:00 PM
Working Days: Monday – Friday
Where applicable, CONQRETE may provide a complaint or reference number so that the customer can track the status of the complaint.
CONQRETE will make reasonable efforts to investigate customer complaints and provide an appropriate resolution in accordance with its policies and applicable law.
Customers should provide accurate information and reasonable cooperation when investigating a complaint.
CONQRETE may update this Shipping & Returns Policy from time to time to reflect:
The updated version will be published on the website with a revised "Last Updated" date.
The version applicable to an order will generally be the version in effect at the relevant time, subject to applicable law.
This Shipping & Returns Policy shall be governed by the laws applicable in India.
Nothing in this Policy is intended to exclude, restrict or waive any mandatory consumer rights or remedies available under applicable law.
CONQRETE CORP PVT LTD
Near Nehru Garden, Code 122, Sangamner, Ahmed Nagar – 422605, Maharashtra, India
Returns & Complaints Team
Email: ask@conqrete.in Phone / WhatsApp: +91 9022281117
Support Hours: 10:00 AM – 5:00 PM Working Days: Monday – Friday