Loading
CONQRETE CORP PVT LTD provides a limited warranty on CONQRETE products purchased through authorised sales channels.
The CONQRETE warranty covers eligible manufacturing defects for a period of 6 months from the date of purchase, subject to the terms and conditions contained in this Warranty Policy.
All eligible CONQRETE products are covered by a 6-month warranty from the date of purchase.
The date of purchase will generally be determined from the applicable invoice or order record.
Customers should retain their invoice or order details for the duration of the warranty period.
The warranty applies to the original purchaser of the product.
The warranty is non-transferable.
A product purchased by one person and subsequently sold, gifted or transferred to another person does not automatically carry the warranty to the subsequent owner, subject to any rights that may apply under applicable law.
The warranty covers manufacturing defects and defects in workmanship that occur under normal and intended use during the warranty period.
A manufacturing defect may include a failure caused by a defect in materials, components or manufacturing workmanship that existed when the product was manufactured.
The warranty does not cover damage caused after manufacture through misuse, accident, external conditions, unauthorised modification or other circumstances described below.
If CONQRETE determines that a product has a valid manufacturing defect covered by this Warranty Policy, CONQRETE may, at its discretion and subject to applicable law:
The availability of a replacement product may depend on stock availability.
A warranty claim may require the customer to provide:
CONQRETE may request additional information reasonably necessary to assess the claim.
To submit a warranty claim, contact:
The customer may be asked to provide:
CONQRETE may review the information provided by the customer before approving a warranty claim.
Where necessary, CONQRETE may require the product to be returned for physical inspection or testing.
A warranty claim is not considered finally approved merely because a customer reports a problem.
CONQRETE may conduct a reasonable assessment to determine whether the issue is covered by this Warranty Policy.
For an approved warranty claim involving a covered manufacturing defect, CONQRETE will bear the applicable shipping costs for the warranty process.
Customers must follow the shipping instructions provided by CONQRETE.
Customers should not send a product to an address that has not been provided or authorised by CONQRETE.
CONQRETE may not reimburse unauthorised shipping arrangements unless expressly agreed in advance.
The CONQRETE warranty does not cover defects, failures or damage caused by circumstances other than manufacturing defects, including:
Damage resulting from accidents, mishandling or unintended use is not covered.
Damage caused by:
is not covered unless specifically stated for a particular product.
Damage caused by:
is not covered.
Damage resulting from using the product contrary to:
is not covered.
The warranty does not cover products that have been:
where the modification or tampering caused or contributed to the claimed defect.
Damage caused by repair, servicing or attempted repair by a person or service centre not authorised by CONQRETE is not covered.
Damage caused by:
is not covered.
Normal deterioration resulting from ordinary use is not considered a manufacturing defect.
Cosmetic damage that does not affect the functional operation of the product is not covered.
This may include normal scratches, surface marks, colour variation or similar cosmetic changes resulting from ordinary use.
Damage caused by using the product with equipment, chargers, cables, accessories, power sources or other devices that are incompatible with the product specifications is not covered.
Customers are responsible for ensuring that the product is suitable for their intended application and compatible with the equipment with which it is used.
Where CONQRETE provides compatibility information, customers should follow the applicable product specifications and instructions.
Damage caused by incompatible equipment or use outside stated specifications may not be covered.
Unless expressly stated otherwise for a particular product, the warranty applies to normal intended use.
Damage resulting from abnormal, excessive, abusive, unsafe or unintended commercial or industrial use may not be covered where such use is inconsistent with the product's stated specifications or intended application.
Where a product stores, transmits or interacts with data, the customer is responsible for backing up their data.
CONQRETE is not responsible for loss of data resulting from repair, replacement, testing or other warranty service, to the extent permitted by applicable law.
Where CONQRETE provides a replacement, the replacement may be the same model or an equivalent model depending on availability and applicable circumstances.
A replacement does not automatically create a new six-month warranty period unless required by applicable law or expressly stated by CONQRETE.
Where a valid warranty claim is approved, CONQRETE may generally choose an applicable repair or replacement remedy rather than providing a cash payment, except where a refund or other remedy is required under applicable law.
This Warranty Policy describes CONQRETE's voluntary limited warranty.
Nothing in this Warranty Policy is intended to exclude, restrict or waive any statutory consumer rights or remedies that cannot legally be excluded or limited.
Where applicable law provides a consumer with rights beyond this limited warranty, those rights remain unaffected.
A warranty claim may be denied where CONQRETE reasonably determines that:
Where a claim is denied, CONQRETE may communicate the applicable reason to the customer.
CONQRETE CORP PVT LTD
Warranty Support
Email: ask@conqrete.in
Phone / WhatsApp: +91 9022281117
Support Hours: 10:00 AM – 5:00 PM
Working Days: Monday – Friday